Bonus88 Privacy Policy – Your Data Protection & Security

1 Introduction & Scope of This Policy

Bonus88 takes personal data protection seriously. We understand that your trust is our most valuable asset, and that trust begins with transparent, responsible, and secure data management.

This Privacy Policy applies to all individuals using the bonus88 platform, including website visitors, prospective members, registered members, and anyone who interacts with our content or services. It covers all categories of personal data we collect, how we use it, who we may share it with, and your rights in relation to that data.

This policy should be read together with Terms and Conditions which together form the overall agreement between you and the bonus88 platform. Should any conflict arise between this Privacy Policy and any other document, this Privacy Policy shall serve as the primary reference for all matters relating to personal data management.

2 Categories of Personal Data We Collect

We only collect information that is genuinely necessary to provide you with the best service. Below are the categories of data we collect and the reasons for collection:

We do not collect sensitive data such as health information, political views, or religious beliefs unless you voluntarily disclose them in communications with us, and only in the context relevant to your request.

3 How We Use Your Personal Data

Every piece of data we collect has a clear and legitimate purpose. We do not use your data beyond what is necessary for the purposes stated below:

• Account management: Registering your account, verifying your identity, and ensuring your account runs smoothly at all times.
• Transaction processing: Handling all deposits, withdrawals, and fund transfers securely and efficiently in Malaysian Ringgit (MYR).
• Platform security: Detecting and preventing fraud, collusion, money laundering, and other suspicious activities that may compromise the safety of other members.
• Legal compliance: Fulfilling legal obligations under PDPA 2010, AML/CFT regulations, and directives from relevant authorities.
• Service communications: Sending important notifications about your account, transactions, terms changes, and security updates.
• Experience personalisation: Personalising content, game recommendations, and promotional offers based on your preferences and usage patterns.
• Customer support: Responding to enquiries, resolving complaints, and providing the necessary technical assistance.
• Platform improvement: Analysing aggregated usage patterns to improve the functionality, design, and overall performance of the platform.

4 Data Sharing with Third Parties

Bonus88 does not sell your personal data. However, in the course of operating a safe and legitimate platform, there are certain situations where your data may be shared with the following parties:

• Payment service providers: Financial institutions, credit card processors, and e-wallet providers that handle your transactions require certain information to process payments securely.
• Game providers: Gaming software companies that supply slots, live casino, and other games may receive the minimum technical data required to run your game session.
• Authorities and regulatory bodies: We will disclose the required information when compelled by a court order, regulatory directive, or in the course of a legitimate financial crime investigation.
• Technology service providers: Server hosting companies, cybersecurity services, and technical support providers bound by strict confidentiality agreements.
• Auditors and legal advisers: Professional parties who assist us in meeting our compliance obligations, strictly within the scope required for their work.

All third parties with whom we share data are bound by strict data processing agreements and are only permitted to use your data for specific, legitimate purposes. We do not allow any third party to use your data for their own interests.

5 Cookies & Tracking Technologies

Bonus88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you on subsequent visits.

Types of cookies we use:

• Essential cookies: Required for core platform functions such as login, game sessions, and security. These cookies cannot be disabled as the platform will not function properly without them.
• Performance cookies: Collecting information on how you use the platform — pages visited, time spent, and any errors encountered. This data is used in aggregated form without personally identifying you.
• Functional cookies: Saving your preferences such as language, currency, and display settings to deliver a more personalised experience.
• Analytics cookies: Helps us understand how users interact with the platform as a whole for continuous improvement purposes.

You can manage cookie settings through your web browser. However, disabling certain cookies may affect the functionality or your experience on the platform. For more information on managing cookies, please refer to your browser's help documentation.

6 Data Storage & Security

We implement comprehensive technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, disclosure, alteration, or destruction.

• Data encryption in transit: All communications between your device and our servers are secured with TLS 1.3 protocol and 256-bit SSL encryption.
• Encryption of stored data: Sensitive data such as financial information and identity verification documents are stored in encrypted form using AES-256 standards.
• Strict access control: Only authorised personnel with a legitimate business need may access members' personal data, and every access is logged for audit purposes.
• 24/7 security monitoring: Intrusion detection and threat monitoring systems operate around the clock to identify and respond to any suspicious activity promptly.
• Regular backups: Data is automatically backed up to a secure, separate location to ensure service continuity in the event of an unforeseen incident.

Data retention period: We retain your personal data for the duration your account remains active, plus any additional period required by law (typically 7 years for financial records) or until all potential claims are resolved. Once the retention period expires, your data will be securely deleted or anonymised.

7 Your Rights Regarding Personal Data

Under Malaysia's Personal Data Protection Act 2010 (PDPA) and international best practices, you have the following rights regarding the personal data we hold:

• Right to access: You may request a copy of the personal data we hold about you at any time. We will provide it in a clear, readable format within 14 business days.
• Right to rectification: If your data is inaccurate or outdated, you have the right to request a correction. You may also update certain information directly through your account settings.
• Right to erasure: Under certain circumstances, you may request the deletion of your personal data. Please note that we may need to retain some data for legal compliance purposes even after account closure.
• Right to restrict processing: You may ask us to restrict the use of your data in certain circumstances, such as when you are disputing the accuracy of data we hold.
• Right to object: You may object to the processing of your data for direct marketing purposes at any time, and we will honour that request unconditionally.
• Right to withdraw consent: Where data processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the validity of any processing carried out prior to that withdrawal.

To exercise any of the above rights, please contact our privacy team via Live Chat or our support email. We may need to verify your identity before processing certain requests as a security measure.

8 Children's Data Protection

The bonus88 platform is exclusively for individuals aged 18 and above. We do not knowingly collect, store, or process any personal data from children or minors under the age of 18.

If we discover that personal data of an individual under the age of 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the relevant account.

9 Links to Third-Party Websites

The bonus88 platform may contain references or information about game providers and services that partner with us. This Privacy Policy applies only to data collection and processing carried out by bonus88 itself.

Every third-party game provider or service operating within our platform has its own privacy policy. We encourage you to read the relevant third-party privacy policy before providing any personal information to them directly.

Bonus88 is not responsible for the privacy practices or content of any third party operating independently of our platform.

10 Amendments to This Privacy Policy

We reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements.

• The "Last Updated" date at the top of this document will be revised whenever changes are made.
• For significant and material changes, we will notify you via in-platform notifications or email at least 14 days before the changes take effect.
• Continued use of the platform after a policy change takes effect will be considered your acceptance of the updated version.
• If you disagree with the changes, you have the right to close your account and withdraw any eligible balance before the changes take effect.

We encourage you to review this page regularly to stay informed about how we protect your information.

11 Contact Us for Privacy Enquiries

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, the bonus88 privacy team is ready to assist you.

For information on responsible gaming, please visit the Responsible Gaming ours. For general inquiries, visit the FAQ ours.